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Welcome to Mack’s Prairie Wings (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website salemacksprairiewings.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Our Commitment to Hunters

Since 1972, Mack’s Prairie Wings has been equipping serious waterfowl hunters with premium gear. These terms reflect our field-tested commitment to quality, integrity, and customer satisfaction.

2. User Responsibilities

2.1 Account Integrity

When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account activity

2.2 Lawful Use

You agree to use our site only for lawful purposes and in accordance with all applicable hunting regulations and local laws.

3. Products & Services

3.1 Product Descriptions

We take pride in offering:

  • Premium hunting apparel (jackets, pants, bibs, vests)
  • Specialized waterfowl gear (Drake Waterfowl Systems)
  • Durable footwear and accessories
  • Select home and gift items

While we strive for accuracy, product colors may vary slightly due to monitor settings. Technical specifications reflect typical field conditions.

3.2 Product Restrictions

Certain items have special handling requirements:

  • Non-returnable items: Food & Kitchen products, base layers, hunting gloves (once unpackaged), and final sale items
  • Age-restricted items: Some hunting equipment may require proof of age

4. Orders & Payments

4.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • We reserve the right to refuse service for any reason

4.2 Payment Options

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed in USD. International customers may incur currency conversion fees.

4.3 Pricing & Taxes

Prices are shown in USD and exclude applicable taxes. International customers are responsible for all customs duties, taxes, and import fees.

5. Shipping & Delivery

5.1 Shipping Methods

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

Note: We cannot ship to certain Asian and remote regions. Delivery times are estimates only.

5.2 Order Tracking

You’ll receive tracking information when your order ships. While we partner with reliable carriers, we cannot guarantee delivery dates.

6. Returns & Exchanges

6.1 Our Field-Tested Guarantee

If your gear doesn’t meet our standards:

  • 15-day return window from delivery date
  • Items must be unused with original packaging/tags
  • Proof of purchase required

6.2 Return Process

To initiate a return:

  1. Email [email protected] with your request
  2. Wait for our RMA authorization (within 48 hours)
  3. Ship items to our Indianapolis facility at your expense

Refunds process within 3-5 business days after inspection.

6.3 Damaged Items

For damaged/defective items, contact us immediately at +1 (870) 673-4714 for expedited resolution.

7. Intellectual Property

All content on our site (logos, text, images, product designs) is our exclusive property or used with permission. You may not:

  • Reproduce, modify, or distribute our content without permission
  • Use our branding for commercial purposes
  • Reverse engineer any proprietary technology

8. Liability Limitations

8.1 Product Use

Our products are designed for hunting use when properly maintained. We’re not liable for:

  • Improper use or modification of products
  • Failure to follow manufacturer guidelines
  • Incidental or consequential damages

8.2 Website Use

We strive to maintain 24/7 site availability but aren’t liable for:

  • Temporary site outages
  • Technical issues beyond our control
  • Third-party service interruptions

9. Privacy & Data Security

Your privacy matters in the field and online. Our Privacy Policy details how we collect, use, and protect your information.

10. Governing Law

These terms are governed by Indiana law. Any disputes shall be resolved in Indianapolis courts.

11. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance. We’ll notify you of material changes.

12. Contact Us

For questions about these terms:

Mack’s Prairie Wings
1321 Winifred Way
Indianapolis, US 46254
Phone: +1 (870) 673-4714
Email: [email protected]
Hours: Mon-Fri 8AM-5PM CST

Mack’s Prairie Wings – Equipping Hunters Since 1972