At Mack’s Prairie Wings, we’re committed to delivering premium hunting gear to serious hunters worldwide with the same dedication we bring to the field. Below you’ll find our shipping and returns policies designed to serve waterfowl hunters with efficiency and integrity.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment

Free Shipping:

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination. Some Asian and remote regions may not be serviceable.

International Shipping

We ship globally (excluding some Asian and remote regions). International customers are responsible for any customs fees, taxes, or import duties that may apply.

Returns & Exchanges

Our Field-Tested Satisfaction Guarantee

We stand behind our premium hunting gear with the same confidence we bring to the field. If your equipment doesn’t meet our high standards for waterfowl hunting performance, we’ll make it right.

Eligibility

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Proof of Purchase: Original receipt or order number required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Food & Kitchen products
  • Base Layers (due to hygiene considerations)
  • Hunting Gloves (once removed from packaging)
  • Final Sale Items (clearly marked during purchase)

Return Process

  1. Initiate Request: Email our hunter-certified support team at [email protected] with your return request using the template below
  2. Receive Authorization: We’ll respond within 48 hours with an RMA number and instructions
  3. Package Securely: Include all original items and packaging
  4. Ship Returns: Send to our Indianapolis facility at your expense (original shipping costs are non-refundable)
  5. Inspection: Our quality team will process your return within 3 business days of receipt

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Mack’s Prairie Wings Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]

Item(s) for Return: [Product Name, SKU if available]

Reason: [Size Exchange/Defective/Other – please specify]

Preferred Resolution: [Refund/Exchange for (specific product)]

I confirm the items are unused and in original packaging with tags attached.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Information

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • International Refunds: May take additional 2-3 days for bank processing
  • Exchange Shipping: We’ll cover standard shipping costs for approved exchanges

Damaged or Defective Items

If you receive damaged or defective hunting gear (a rare occurrence with our quality standards), contact us immediately at +1 (870) 673-4714. We’ll arrange a prepaid return label and expedite your replacement – because we know waterfowl season waits for no one.

Contact Our Hunter-Certified Support Team

For additional questions about our shipping or returns policy:

  • Email: [email protected]
  • Phone: +1 (870) 673-4714
  • Business Hours: Mon-Fri 8AM-5PM CST
  • Return Address: 1321 Winifred Way, Indianapolis, US 46254

Mack’s Prairie Wings – Equipping Hunters Since 1972